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Sunday, July 22, 2007

Virginia – Joshua Brady, a former Sprint Nextel customer, has had his cellular phone account shut off, but not because he wasn’t paying the phone bill, or even because he was late on payments, but because a customer service representative who assisted him, began to call him outside of her job, and make death threats to him in September of 2006. She was never fired for her actions, Brady says.

Brady has agreed to be interviewed by Wikinews to tell his story. All information and claims have been logged with Brady’s attorney and federal authorities.

The representative from Sprint Nextel, who for safety reasons is only being identified as Jessica, was working at the company’s call center in Ontario, Canada where Brady’s call to customer service was directed. According to Brady, Jessica then began to call him outside of her job duties at the call center after their first contact.

Brady called the center around 6:00 p.m. (eastern time) on a Saturday and attempted to receive help on a billing question and to find a way to stop prank calls. Brady requested a “soc code”, a code placed into the phone, that would allow for the number that was pranking him to be blocked. Unfortunately, Jessica did not know what that was, but tried unsuccessfully to find it. According to Brady, the only thing she could find was “the ANI feature call centers have.”

Brady then described to Jessica the billing issue he was having. He was being charged “for text messages I was not making”, even though he had unlimited text messaging with his billing plan. Meanwhile, Jessica called for a supervisor to help locate the code. As this customer service request over the phone was taking quite a bit of time, the two of them then started to discuss what two people would normally discuss if just chatting; sports, the weather, movies and music and if Virginia was a nice place to go on vacation. The supervisor then came by Jessica’s station with no luck on finding a code.

Later that night, around 10:30 p.m., Brady received a call. He answered it and much to his surprise, it was Jessica. He answered the phone with the usual “hello” and the voice on the other end answered with “hello Josh.” Brady was “surprised” that she had not said “hello Mr. Brady.”

“I then asked who it was, and she said Jessica. She told me about her day, and hoped that I did not mind her calling.” Then according to Brady, she started to describe how much she hated working in a call center, and how the job “pays the bills”, and asked if she could “come visit me sometime”. Brady said that he “immediately started to record” the call. Brady also stated that Jessica was not aware she was being recorded, and that further conversations were recorded without her knowing.

The call lasted about 15 minutes, but Brady said she “spoke so fast and moved along through things” that he “didn’t have a chance to talk if I wanted to. It [the call] ended with me interrupting her and telling her I had to go to dinner with a friend.”

Brady immediately called customer care back and reported Jessica’s actions to a supervisor (Jason), and the Floor Manager (Also named Jessica) at the Coos Bay call center, which is where his call happened to be directed. The advice he received was to “play along” and continue to report her actions until they could locate someone “better equipped” to handle the situation.

Jessica then began to call “about every other day or so” which turned out to be almost 30 calls, according to Brady who reported each call she made to Sprint Nextel.

Sprint Nextel then told Jessica to cease and desist all contact with Brady, but that didn’t stop Jessica from contacting him. She somehow found out the screen-name of his AOL Instant Messenger account, and left messages threatening to kill him. Brady logged the messages and faxed them to Sprint, who about a week later sent Brady a letter, saying that his accounts have been terminated.

“The purpose of this letter is to inform our that our office has received a complaint regarding your recent questionable interactions with our customer care group. Recent interactions with our company have prompted us to formally contact you. Sprint Nextel terms and conditions state that “termination of services. consistent with this agreement…”, said the letter from Sprint Nextel.

Brady states that Jessica is still employed with Sprint Nextel, despite the fact that all instant messages left by Jessica were forwarded to Sprint Nextel.

As recently as July 10, 2007, as many as 1,000 accounts were terminated by Sprint Nextel because customers were complaining too much and asking too many questions about billing.

“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs,” said one letter to a sprint customer as recent as June 29, 2007. The letter states that the service will be terminated just one day after the letter was written despite saying they “understand switching to a new carrier causes an inconvenience.”

Two weeks ago, Sprint addressed the media about the mass-cancellations. “These accounts have been researched very carefully,” Sprint spokeswoman Roni Singleton said. “We feel strongly that the decisions we made, we stand by them. These decisions weren’t made lightly.”

“If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service,” Singleton said. “Our priority is to improve the customer experience.”

Wikinews sent e-mails to Sprint Nextel on July 20 regarding the Brady incident; to date no response has been received.

Update: On July 23, 2007, Wikinews received an email response from a Sprint representative, going to some length to explain the termination of the customers who were calling up to hundreds of times a month. No information was given on the Brady case covered in this article; “customer privacy considerations” were cited as the reason and “no comment” was Sprint’s reply.

Friday, January 19, 2007

In November 2006 Pensacola, Florida evangelist Kent Hovind and his wife, Jo, were found guilty on 58 federal counts of “willful failure” to payroll taxes, structuring bank withdrawals, and obstructing federal agents. On January 19, 2007 Hovind was given ten years in federal prison, ordered to pay $640,000 in owed funds to the Internal Revenue Service, pay prosecution’s court costs of $7,078, and serve three years parole once released. Originally in November, Hovind was ordered to forfeit $430,400 and faced a maximum of 288 years in prison.

Tuesday, October 9, 2012

The following is the eleventh in a monthly series chronicling the U.S. 2012 presidential election. It features original material compiled throughout the previous month after a brief mention of some of the month’s biggest stories.

In this month’s edition on the campaign trail: Wikinews chronicles three of the lesser-known speakers at the 2012 Democratic National Convention, a controversial pastor and write-in candidate talks to Wikinews about the unrest in the Middle East, and the ballot-qualified American Third Position Party (A3P) presidential nominee travels to Iran to meet President Mahmoud Ahmadinejad.

Wednesday, June 16, 2021

In early May, Wikinews extended an invitation to Vitaly Filipchenko, an independent candidate in the 2021 New York City mayoral election, set to take place November 2nd, alongside other candidates. Filipchenko answered some questions about his policies and campaign during a phone interview.

Filipchenko, registered on the New York City Campaign Finance Board as Vitaly A. Filipchenko, is the first Russian candidate for New York City mayor, being born in Tomsk, Siberia in 1973, according to news agency Sputnik. He has since naturalised as a United States citizen. According to the web site, Filipchenko has been educated in road construction and maintenance and owns a moving services company; he describes himself on his web site as a “small business owner”. On his web site’s platform page, he says that “[m]y English may not be perfect – but my platform is.”

Incumbent Democrat mayor Bill de Blasio, who won re-election in the 2017 New York City mayoral election by 66.5%, cannot run for a third term under term limits. As of April 28, 22 candidates are currently running, the majority of whom are also Democrats. Ahead of the June Democratic primary for New York City mayor, a poll conducted May 23 and 24 by WPIX and Emerson College of 12 Democratic candidates with a margin of error of 3.2 per cent has former commissioner for the New York City Department of Sanitation Kathryn Garcia and Borough President of Brooklyn Eric Adams leading with 21.1% and 20.1%, respectively.

Saturday, December 23, 2006

On December 22, 2006 Microsoft has announced that it has extended its warranty for all Xbox 360 video game consoles to one year in the United States. While this one year warranty applies to all Xbox 360 software as well, Xbox 360 accessories will still carry their original 90 day warranty.

According to a statement by Microsoft:

“Customers that experience hardware issues with their Xbox 360 within one year of purchase will have their consoles repaired at no cost. Moreover, the new warranty policy is retroactive, so consumers that may have already paid for out-of-warranty Xbox 360 repair within one year of the console’s purchase will be eligible for reimbursement of their console repair charges.”

This extension should help ease customers’ minds who have been concerned with the Xbox 360’s reputation for hardware failures. A partial list of hardware issues can be found here: http://en.wikipedia.org/wiki/Xbox_360_technical_problems

People who have paid for Xbox 360 repair will be automatically distributed a reimbursement check in about 10 weeks from the present date.

Previously in September, 2006, Microsoft had waived the cost for repairs on all Xbox 360 consoles made before January 1, 2006, and refunded any fees already paid.

A full description of the updated warranty can be found here: http://www.xbox.com/en-US/support/systemsetup/xbox360/resources/warranty.htm

Tuesday, October 28, 2008

Security experts warn more and more teenagers are now into hi-tech computer crime. Alarmingly large number of teenagers are found peddling credit card numbers, phishing kits and cracking tips in some Internet forums. The young offenders are very likely to get caught and prosecuted due to their inferior technical skills, claim experts.

Swapping malicious programs, knowledge, stolen data, exploits and virus code are very popular with teenagers exposed to the world of computer crime. Online communities and web forums sharing application cracks, exotic exploits and virus code make it easy for teens to do the illegal activities. Many nuisance programs are written by teenagers to exploit users of social networking sites, says Chris Boyd, director of malware research at FaceTime Security.

“Some are quite crude, some are clever and some are stupid,” said Mr Boyd. Attempts to make money by dabbling in cyber crime quite often fails due to a lack of technical skills. “They do not even know enough to get a simple phishing or attack tool right,” said Kevin Hogan, a senior manager of Symantec Security Response. The teenagers often end up damaging their own PCs by the viruses they have written.

Teenagers desire to win recognition for their exploits make them post revealing videos in sites such as YouTube. They commonly sign on with the same alias used to crack a site, run a phishing attack or write a web exploit. They are thus easily tracked down by computer security experts.

Mathew Bevan, arrested as a teenager cyber criminal and then acquitted, says teens enjoy the “thrill and power to prove they are somebody”. Thus they end up sticking to the same alias, even at a risk of being caught. “The aim of what they are doing is to get the fame within their peer group,” he said. “They spend months or years developing who they are and their status. They do not want to give that up freely.”

Graham Robb, a board member of the Youth Justice Board, cautions about the life-long stigma on being caught. “If they get a criminal record it stays with them,” he said. “A Criminal Records Bureau check will throw that up and it could prevent access to jobs.”

Tuesday, November 3, 2009

The Church of Scientology’s European website was hacked and defaced earlier today by hackers claiming to be members of Anonymous. Anonymous proponents previously hacked Scientology’s main website, www.scientology.org. The group also protested the church in February 2008.

Another website run by the church, freedom-belgium.org, was also hacked and defaced. The hacked websites contain content taken from .whyaretheydead.info, a website critical of Scientology which lists members of the Church who are alleged to have died while in its care. Anonymous has stated that whyaretheydead.info was not involved in the hacking, but the hackers merely used content from their website.

This is not the first time hackers have defaced Scientology websites. In January 2008, ‘Anonymous’ hacked the Church’s international website by using a denial-of-service attack. The attack caused the website to be inaccessible for nearly 24 hours.